PROFESSIONAL OUTSOURCED CUSTOMER SUPPORT

On your web for unbeatable prices.

EU based agents! Professionaly trained and ready to be an extension of your business.

HOW DOES
CHAT SUPPORT WORK?

When your web visitor seeks assistance, a text chat session is initiated by clicking on a "Need help?" link. Alternatively Live help is offered by "invitation to chat". Professionaly trained customer support then interacts with the web visitor, understands his requirements, resolves the query and closes the interaction.

HOW CAN CHAT, PHONE OR EMAIL SUPPORT IMPROVE MY SALES?

Depending on type of your business reasons range from assuring the transaction by walking your customer through the process or providing sales support even during closing hours up to making sure you do not loose your client when he gets confused on your web. Chat support is an ideal way how to stop losing sales!

WHO IS THIS GOOD FOR?

  • E-shop owners
     Make sure web visitors don't leave with an empty basket
  • Services
    Show your website visitors you care and are there to help
  • Software
    Help your customers with technical problems they might face
  • Hardware
     Live help is a great way to avoid problems with registrations, credit card payments, ...

WHY OUTSOURCE IF I HAVE 

MY OWN PEOPLE?

We are very happy to just cooperate on your customer support solution. For example we can provide live help only when you are not around but your web still sells. Depending on the type of your business our agents will be able to reach "only"  60-90 % of your own employee's knowledge of your services. However there is much more to know about professional online support. All our agents are highly trained to assure your web visitors feel comfortable and safe on your web. Lastly, let's not forget the price that we are able to offer you agents for. 

WHO IS GOING TO IMPLEMENT ALL THIS?

We are very happy to help you with the implementation of both e-mail/chat and phone support application. Just please contact our live help for further info.

HOW DOES
E-MAIL SUPPORT WORK?

Piled up inboxes are with our agents a thing of the past. Our agents can answer your customer e-mails fast and professionally based on frequently updated knowledgebase articles and constant feedback from your side. We never stop learning about your business!

HOW CAN CHAT, PHONE OR EMAIL SUPPORT IMPROVE MY SALES?

Depending on type of your business reasons range from assuring the transaction by walking your customer through the process or providing sales support even during closing hours up to making sure you do not loose your client when he gets confused on your web. Chat support is an ideal way how to stop losing sales!

WHO IS THIS GOOD FOR?

  • E-shop owners (Make sure web visitors don't leave with an empty basket)
  • Services (Show your website visitors you care and are there to help)
  • Software (Help your customers with technical problems they might face)
  • Hardware (Live help is a great way to avoid problems with registrations, credit card payments, ...)

WHY OUTSOURCE IF I HAVE 

MY OWN PEOPLE?

We are very happy to just cooperate on your customer support solution. For example we can provide live help only when you are not around but your web still sells. Depending on the type of your business our agents will be able to reach "only" 60-90 % of your own employee's knowledge of your services. However there is much more to know about professional online support. All our agents are highly trained to assure your web visitors feel comfortable and safe on your web. Lastly, let's not forget the price that we are able to offer you agents for.

WHO IS GOING TO IMPLEMENT ALL THIS?

We are very happy to help you with the implementation of both e-mail/chat and phone support application. Just please contact our live help for further info.

how does
voice support work?

Depending on your choice of application our Agents are able to provide both PC-to-PC or PC to Phone support. Your web contacts our Agents and receives instant answer!

HOW CAN CHAT, PHONE OR EMAIL SUPPORT IMPROVE MY SALES?

Depending on type of your business reasons range from assuring the transaction by walking your customer through the process or providing sales support even during closing hours up to making sure you do not loose your client when he gets confused on your web. Chat support is an ideal way how to stop losing sales!

WHO IS THIS GOOD FOR?

  • E-shop owners (Make sure web visitors don't leave with an empty basket)
  • Services (Show your website visitors you care and are there to help)
  • Software (Help your customers with technical problems they might face)
  • Hardware (Live help is a great way to avoid problems with registrations, credit card payments, ...)

WHY OUTSOURCE IF I HAVE 

MY OWN PEOPLE?

We are very happy to just cooperate on your customer support solution. For example we can provide live help only when you are not around but your web still sells. Depending on the type of your business our agents will be able to reach "only" 60-90 % of your own employee's knowledge of your services. However there is much more to know about professional online support. All our agents are highly trained to assure your web visitors feel comfortable and safe on your web. Lastly, let's not forget the price that we are able to offer you agents for.

WHO IS GOING TO IMPLEMENT ALL THIS?

We are very happy to help you with the implementation of both e-mail/chat and phone support application. Just please contact our live help for further info.

Price/hour $ 2.99 $ 6.99
Nr. of Chats Limited Unlimited
Phone support - Yes
E-mail support +$ 3/e-mail Yes
Chat over the limit +$ 3/chat N/A
Knowledgebase articles 10 Unlimited

But what about
THE TRAINING?

1. choose an agent

Agents chosen according to the exact needs of your business!

After sign up you will be sent a quick questionnaire. Using this questionnaire you will be able to tell us about your business as much as possible so that we could find agents tailored exactly to your needs.

2. info about
your business

The more we know the better the service!

Tell us about FAQs of your visitors and about the problems they face. The more we know about you, the better our service becomes.

3.training

Training continues until you are happy with Agents' knowledge...

Our senior agent can attend a training about your services as a part of acommodating your needs. Training continues until you are happy with the level of our knowledge about your business.

CRUNCH!!!

4.testing

Up to 3 testing rounds!

Not happy with our agents? Leave anytime you want. We won't charge anything! No questions asked!

MORE!

5.feedback

Day to day feedback...

Our customer zone allows you to provide feedback 24/7. You can access and update your Knowledge base articles so that our Agents could provide updated info about your business. Our system will inform agents about the changes immediately. This way we will never stop learning about your business!

so what’s
NEXT?

Sign up
Training
Launch

Choose package
Tell us more about you
Choose agent requirements

Help us understand
your business
Test our agents

Choose the starting date
Monitor our work
Provide feedback
Update knowledgebase

Now!
No payment
up front!
10 days money
back guarantee!